Returns policy

RETURNS POLICY

Our return policies are applicable not just to defective products,  but also to more general cases, such as buyer’s remorse.

Brief of return policy:

·       Return window:  7 days

·       Return method:  Get an RMA number first, then post to our warehouse (not the store address)

·       Return postage:

o   For product quality when receiving or wrong product, we are responsible for the return shipping postage.

o   For a customer changing mind or ordering wrong product, the customer is responsible for the return shipping postage.

·        Restock fee: NZ$7.99

If the item is returned within 7 days, in as new condition, in original packaging and with proof of purchase, we will exchange your item or a refund.  If 7 days have gone by since your purchase, we may not offer you a refund or exchange.

HOW TO RETURN OR EXCHANGE YOUR ITEM

Returns or exchanges should be couriered back to our warehouse (not the store address)

If we make an error and send you the wrong item, we will cover the cost of the return shipping.

Please note: we strongly recommends that you return items via COURIER TRACK AND TRACE rather than standard post as all returned items remain the responsibility of the purchaser until received by us.

FAULTY GOODS

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

On inspection and/or product testing, if we deem the fault to be due to misuse or not following the care instructions, we may not issue a replacement or refund.